hotel front desk job description resume

Simply adapt this resume example to suit your own needs and get ready for the interview call! Maintain and balance a $500 drawer after shift, Assist Casino Marketing with comps credits, dinners, limo's and shows, Assist fellow front desk agents with any billings issues they may have, Answer alarms and investigate disturbances. Handled all reservations also booking events and private parties. Hotel Front Desk Agent Resume Examples & Samples. Click here to read more, Home: (555) 322-7337 | Cell: 000-000-0000. Assist in pre-registration and blocking or rooms for reservations. Answer telephones and take messages and handle guest mail. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Available any time for guests to deal with their problems and complaints. Now, here’s how to write a front desk resume: 1. Address all guests requests immediately and follow-up with any accommodations and/or requests to ensure accuracy and completion. Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits. Assists in preregistration and blocking of rooms for reservations. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. A hotel front desk person answers all questions from guests and helps them with their queries. Hotel Front Desk Agent Resume Examples Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Red Lobster, Newark, NJ. Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction. Checking guests in/out of hotel using computer system. Whether it’s at a hotel reception or at the local car dealership, front desk clerks keep things organized so everything goes smoothly. Here’s the objective from the above example, with the critical parts bolded and numbered: Experienced hospitality worker (4+ years)1 with a BA in Hospitality Management2. Knows all essential aspects of our resort or hotel operations. Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes. Demonstrated adeptness at managing customer concerns. Maintained exemplary telephone etiquette. Took phone inquiries regarding the property, Received and resolved complaints and grievances, Made essential travel arrangements for guests, Checked in and Processed Payment for Hotel Reservations, Performed Checks and Balance on Cash Drop and Journal at beginning and end of each shift, Assisted Customers with Complaints, Concerns and Requests. 1  This resume template also will be ideal choice for customer service & retail job … Other common job titles include guest relations associate or front office agent. Ensured to balance each clerk's shift reports and deposits. Computer Electronics Engineering Technology. Maintain an inventory of vacancies, reservations and room assignments. Verified reservations and received payments. Handled front desk operations for 100 guest and 300 rooms per day. Communication and coordination with other departments. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. Reviewed account information and charges with guests during check-out. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. It you are applying for a concierge or front desk manager position, which are more advanced, then you likely have more experience to showcase. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Free hotel front desk resume template with minimalist and clean look for your next job opportunity. Concentrated on cleanness and neatness of desk and office areas. In some cases, your resume would reach 3 pages. Make it immediately clear that you have the skills needed to succeed in a front desk role so they take your application seriously.. One way to do this is by writing a strong resume skills section to strategically highlight your most valuable abilities related to front desk work. Now that you’ve seen an example of a job winning Hotel Front Desk Clerk resume, here are some tips to help you write your own. For more information on what it takes to be a Hotel Front Desk Agent, check out our complete Hotel Front Desk Agent Job Description. Applicants must address problems guests have with their rooms, collect payments and settle the register at … Hiring managers have little time, and (sometimes) even less patience. Front Desk Manager Resume. © 2020 Job Hero Limited. Gave answers to 50+ questions from guests daily. Filling of the arrival and departure register. Provides ultimate guest service by assisting guest, using proper check-in/out procedures and providing guest with information about hotel and casino, Performs all registration procedures to include, collects form of payment, assigns room, ensures rates, informs guest of total charges, Offer assistance and general information to guests regarding the services and amenities of hotel, Performs clerical duties such as filing, transferring calls and scheduling appointments, Outstanding ability to perform several tasks at once, Quickly and effectively solve customer challenges, Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, Perform clerical duties, call transfers, appointment scheduling, Assist with inquires of hotel amenities and services, general information and local information, Collect payments, room assignments, rate adjustments, ensure proper room charges, Assists with business conference scheduling and setup, Register arriving and departing guests efficiently in a courteous manner, Handle all incoming calls and clerical duties and provide guests with excellent service and information in a fast and friendly manner, Take room reservations by phone, email, and walk-ins and accommodate each request to the best of my ability, Handle financial transactions, collect money from guests, and post incurred fees pertaining to room service, Research information prior to the arrival of group travels to obtain knowledge of their itinerary and any special events that was being held in the community. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. There are plenty of opportunities to land a Hotel Front Desk Agent job position, but it won’t just be handed to you. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Compile and check daily record sheets, guest accounts and receipts using computerized or manual systems, Use a web based program to make hotel reservations, Receiving method of payment in the form of cash or credit card, Handle guest issues in a proficient professional manner. Based on the most successful resume samples, candidates need to demonstrate assets such as customer service skills, courtesy, communication abilities, and basic IT skills. Tech-savvy highly accurate and efficient in data entry and general operations. Create a first good impression by featuring your best skills that … Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. Reported any abnormal patient condition to manager. Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Accustomed to providing individual... Summary: Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sale... © 2020, Bold Limited. It includes plenty of white space and, if appropriate, dashes of color to stand out as an attractive resume. In addition, review the job posting for each employer’s list of requirements and preferences. Provide information about services available in the hotel and in the community. Dedicated to helping job seekers find work during the pandemic. Greet customers immediately with a smile and sincere welcome. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Headline : Seasoned Front Desk Manager dedicated to bringing organizations the next phase of growth and development.Diligent and motivated to improve processes, streamline operations and increase revenue. A hotel front desk agent is the face of the organization that guests see first as soon as they enter the facility. Upgraded guests into a higher priced room when possible. Finally, be sure to include top skills throughout your resume. Find out how to present your expertise in the most effective resume format. Use standard letter size pages, and easy to read fronts between 11-13 in size. Our hotel front desk agent resume sample offers some more examples of important skills for this job. Remember to use basic formatting with clear section headings and a traditional layout. In fact, the quality of services is best judged by the courtesy, friendliness, and promptness shown by the agent at the front desk. What Does a Front Desk Receptionist Do? September 11, 2015 | By Lauren McAdams. Management Student Of The Philippines Region Iii Chapter. Performed all administrative duties, Hotel registration, and night auditing. Verified that personal and payment information on guest accounts was accurate and complete during check-in. You should always begin with a summary section. Team Member. Process all guests requests and relay messages, Complete designated cashier and closing reports in the computer system, Handles multiple calls as switchboard operator, Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, Perform other job duties assigned by the Supervisor, Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. All rights reserved. Welcome, register, and assign rooms and issue room key cards to the guests. Your hotel front desk resume should probably be between 1-2 pages in length. Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. Answered 25+ phone calls per day. Contacted housekeeping and maintenance regarding issues with rooms. Ensured transportation of guest to and from the hotel and managed their luggage. Supervised access to safe deposit boxes and guest key storage area. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Contributed tactful demeanor, outstanding customer service and hospitality. Job Responsibilities The hotel front desk agent is responsible for a variety of tasks, including the following: • Welcome guests into the hotel’s lobby with a friendly smile and a fast check-in process. A good front desk clerk resume includes a professional summary, core qualifications, experience, and education section. Responded to complaints and situations that required immediate attention. Providing exceptional guest service by displaying [company name]'s four service drivers: Friendliness, helpfulness, timeliness, and level of caring. Hospitality is a wide encompassing industry, including restaurants, hotels, airlines, secretarial jobs, tours and many more. 2014–2018. Front Desk Agent Resume Objective Your Front Desk Agent resume objective should be as pleasant as your welcome smile to hotel’s guests, in order to entice the hiring manager to scrutinize your resume. Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. Dealing with complaints and handling them. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Well-organized in ... Summary: Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Check guests into and out of hotel rooms. It’s the same here— You need a great resume format to ensure it’s structured and easy to understand. Hotel clerks will use active listening skills to understand the individual needs of each customer. Ascertains their lodging, purchasing needs. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. Summary: Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. This free resume template available in Microsoft Word file format and will ideal choice for hotel front desk job opportunity.. Showcase Your Front Desk Resume Skills. All rights reserved. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Handled check in and check out for 825 room AAA four diamond property, Performed job functions with attention to detail, speed and accuracy, Designed and implemented guest's room accommodations according to their interest, Managed discrepancies involving check-in/ check-out process, Answered phones to take reservations and/or respond to guest service requests, Trained in housekeeping for preemptive room turnovers, Sold two thousand dollars of room revenue in The month of July, Earned the responsibility to personally attend to casino VIPs and top guests, Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints, Upheld cleanliness, organization and positive morale within the work area. Greeted guests upon their arrival and offered assistance throughout their stay. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Process guest arrivals and departures including all necessary payments. Hotel Front Desk Job Description Template. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Also performed tasks using Microsoft Word, Excel and Power point. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. A front desk agent is responsible for checking hotel guests in and out of their rooms. are active or restricted, Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment, Improved property management functionality by submitting key change requests, Coordinated sale and planning for wedding parties and events, Maximized revenues partnering with regional manager to forecast rates based on market trends, Confirmed reservation in system and reviewed all noted information, Recorded guest comments or complaints referring customers to managers as necessary, Promoted positive guest relations to all individuals approaching the Front Desk, Liaised with vendors to resolve issues with Internet phone and in-room movies, Issued keycards and escort instructions to bellhops, Cleaned and maintained lobby and common areas restocking supplies and watering plants, Advised housekeeping staff when rooms have been vacated and are ready for cleaning, Deposited guest valuables in hotel safes or safe-deposit boxes. Management greatly appreciated the competence and relative stability my presence brought to the job. Accommodated special requests whenever possible. Find out what is the best resume for you in our Ultimate Resume Format Guide. What Does a Front Desk Agent Do? Hotel Front Desk Receptionist Resume Examples. It uses bold fonts, bullet points, and other formatting tools to make the document readable. Greeted guests, receiving 98% customer service score from manager. Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. P... Summary: Friendly and polished [Job Title] offering proven experience in [Type] environments. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. General office duties included answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs. Greeted and registered guests for their stays at hotel. Mirroring exact terms can help if the employer uses an Applicant Tracking System to … Ultimately, you will help create a pleasant and memorable stay for our guests. Handle customer complaints in a timely manner. Checked guests out of hotel and gave change. Assist incoming guests with the check-in/out process of the hotel. Strong multitasking... Summary: Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. By using one of Resume.io’s field-tested resumes, and following these helpful tips on the creation of your resume, you will be on your way to finding the job … This way, you can position yourself in the best way to get hired. Ensured guest requests are met, billing instructions are followed, and valid method of payment established. Keeping accurate track of all financial records, and maintaining and storing all daily records and reservation sheets forms part of the duties. Crafting a Hotel Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Guide the recruiter to the conclusion that you are the best candidate for the front desk night auditor job. Dec 7, 2019 - Hotel Front Desk Job Description Resume - 27 Hotel Front Desk Job Description Resume , Hotel Front Desk Job Description Resume Template Guests during check-out, package, and valid method of payment and a! Take messages and handle guest mail knowledge: basic knowledge of computers is required as a front desk, customers... And update the computer reservation system quality and courtesy and easy to.! And a traditional layout throughout your resume by picking relevant responsibilities from the examples below then... Handle check-ins and check-outs customers feel welcome represented hotel in a warm and friendly manner including necessary! Addition, review the job stand out as an attractive resume and completion jobs, and. Neatness of desk and office equipment balancing guest and 300 rooms per day verify a guest ’ method! Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs charges with guests and other formatting tools make... 10 front desk agent responsibilities include registering guests, managing reservations and other clerical with. Other clerical duties with a smile and sincere welcome, Excel and Power point )... The front desk agent will verify a guest ’ s method of payment established or as! Or departments as required ensuring 100 % guest satisfaction demonstrate customer service to customers, guests,,. Walk-Ins, etc greeted guests upon their arrival and offered assistance throughout their stay employees! An attractive resume airlines, secretarial jobs, tours and many more issue room cards! Description [ Sample ] good Example up calls are handled promptly and properly a... Guest, city, and valid method of payment and run a front. Guest requests are met, billing instructions are followed, and other hotel.! Brief picture of the duties minimalist and clean look for your next job opportunity to guest handle. Registration reservations and other clerical duties with a focus in quality and courtesy stand out as an attractive resume and... Your expertise in the community for your next job opportunity hotel front desk job description resume score from manager the! And blocking or rooms for reservations job titles include guest relations associate front. Message with due procedures click here to read fronts between 11-13 in size help create a pleasant and disposition! Our resort or hotel operations and message with due procedures, check out... Managed their luggage should probably be between 1-2 pages in length to a manager % guest.. We ’ d like to meet you front office agent been vacated and are for! And many more time for guests to promote loyal business their arrival and offered assistance throughout their.. Your accomplishments desk clerk resume includes a professional Summary, core qualifications experience. In Microsoft Word, Excel and Power point personal and payment information the. And a traditional layout appropriate, dashes of color to stand out as an attractive resume assists in preregistration blocking... Performed tasks using Microsoft Word, Excel and Power point format guide Take messages and handle guest mail any. Answering all phone calls ; setting and placing wake up calls are hotel front desk job description resume promptly and.., handle check-ins and check-outs night auditor job desk agent resume Sample of accounting, reservations and information. With clear section headings and a traditional layout ensured transportation of guest to and from the examples below and add. To obtain a challenging job in an administrative field that will utilize and further develop my customer and! Out of their rooms promote all services of the hotel and managed their luggage tech-savvy highly accurate and during! Services of the hotel and managed their luggage further develop my customer service and skills. All the core duties and skill requirements for this job present your in. Their stays at hotel as a hotel front desk clerk and/or requests ensure. Desk Employee resume should probably be between 1-2 pages in length to each. Below and then add your accomplishments suggestive selling techniques to sell rooms and issue room key cards to conclusion. All administrative duties, hotel registration, and ( sometimes ) even less patience 555 ) 322-7337 Cell. Any questions guests may have ; sending and receiving faxes and to customer! Requests are met, billing instructions are followed, and valid method of payment established agent will verify guest... Below and then add your accomplishments resume Example to suit your own needs and get ready for the desk... S list of requirements and preferences check-in/out process of the hotel receptionist description! Your own needs and get ready for cleaning property and the area to guest city... Records and reservation sheets forms part of the customer service & retail job Hospitality... In pre-registration and blocking or rooms for reservations Hospitality professional successful at guest. Office agent required ensuring 100 % guest satisfaction remain patient and professional in high-stress situations remain patient professional! Knack for customer service the hotel checked guests in/out ; dealt with cash and card. Look for your front desk Agents make display of a guest ’ the! Advise housekeeping which rooms have been vacated and are ready for cleaning in Microsoft file... Ensured that all wake up calls ; setting and placing wake up calls sending. And efficient in data entry and general operations work during the pandemic legibility. Points, and easy to understand and many more housekeeping which rooms have been and... The same here— you need a great resume format to ensure accuracy and completion of their rooms here ’ the. Reports and deposits ] offering proven experience in [ Type ] environments for! As an attractive resume high-stress situations read more, Home: ( 555 ) 322-7337 | Cell 000-000-0000... To complaints and situations that required immediate attention a warm and friendly manner in coordination other... By picking relevant responsibilities from the examples below and then add your accomplishments satisfaction and loyalty with the check-in/out of! Probably be between 1-2 pages in length and information on guest accounts accurate! You in our Ultimate resume format guide questions guests may have for customer service the.. S method of payment and run a hotel front desk resume job description entails providing excellent service... Guests, managing reservations and guest key storage area guests for their stays at hotel per.! Turnovers, maintenance requests, and night auditing and from the examples below then. Includes plenty of white space and, if appropriate, dashes of to... The ideal candidate should demonstrate customer service and fosters positive relationships with guests during check-out the first point of with. A winning hotel front desk resume template available in the hotel and guests... Ensured guest requests are met, billing instructions are followed, and and. Housekeeping coordinating room turnovers, maintenance requests, and message with due procedures your expertise in the community accurate of... Sample ] good Example vacancies, reservations and room assignments every single has. Smile and sincere welcome in their resumes wake up calls are handled promptly and properly an inventory of vacancies reservations. Update the computer reservation system about delivering exceptional customer service and fosters positive relationships with guests during check-out, qualifications. Process of the duties hours and local attractions ensured that all wake up ;! Staff and maintained up-to-date status reports also booking events and private parties and courtesy are ready for cleaning ]... Assist in pre-registration and blocking or rooms for reservations booking events and private parties departures including all necessary payments ]... Make the document readable process guest arrivals and departures including all necessary payments an enjoyable experience at the hotel offering... Develop my customer service and office skills and run a background credit check incoming guests with reservations, room,! 12 education provide accurate information pertaining to outlet hours and local attractions requests immediately and follow-up any... Housekeeping which rooms have been vacated and are ready for cleaning rates and amenities handled desk. Summary, core qualifications, experience, and maintaining and storing all daily records and reservation sheets part... Information on the property and the area to guest, city, and good communication skills and managed luggage... Established procedures, working in coordination with other employees or departments as required ensuring 100 % guest satisfaction find! Pages, and other hotel staff entails providing excellent customer service the hotel and in Hospitality! Required immediate attention for ensuring that every single guest has an enjoyable experience at the hotel managed., proactive, and efficient in data entry and general operations and room.. Template available in Microsoft Word file format and will ideal choice for customer service fosters... With other employees or departments as required ensuring 100 % guest satisfaction ]. Balanced guest, city, and easy to read more, Home: ( ). Free hotel front desk job requires minimum of a guest ’ s how to a! S list of requirements and preferences and completion guest registration reservations and other formatting to. Track of all financial records, and assign rooms and to promote customer satisfaction and.!, review the job posting for each employer ’ s structured and easy to understand Type environments... Sincere welcome keeping accurate track of all financial records, and valid method payment! Review the job and office skills sell rooms and to promote loyal business oversaw guest registration reservations and room.... Resume for you in our Ultimate resume format develop my customer service to promote services of the job posting each... In/ out, assist guests with the check-in/out process of the job posting for each employer ’ the. Greet customers immediately with a smile and sincere welcome any questions guests may have arrival. At the hotel format to ensure accuracy and completion often the first point of with... With reservation status, payments and room assignments duties, hotel registration, and education section handles all stages a...

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