guest service agent vs front desk agent

U.S. Bureau of Labor Statistics: OES: Hotel, Motel, and Resort Desk Clerks, O*Net OnLine: Hotel, Motel, and Resort Desk Clerks, Bryant and Stratton College: Hospitality Management Associate Degree. Starting salaries may be close to minimum wage. As for the receptionist, they are to be the front face of the company who welcomes/ greets all guests and staff. Hospitality & Tourism, Front Office & Guest Services Park Regis North Quay is a 4-star 48 room hotel located on the Brisbane River, city side directly opposite Southbank and QPAC. View this and more full-time & part-time jobs in Roseville, CA on … REPORTS TO : Front office manager POSITION SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. A two-year degree in business or tourism can be advantageous, as well as an ability to speak more than one language. ... As a Front Desk Agent, you will enjoy a flexible schedule and have a chance to interact with all staff and guest daily finding numerous opportunities to brighten someone's day! WorkSource Oregon Front Desk / Guest Service Agent in Troutdale, Oregon. Receptionist: Thank you very much, Sir. Anytime. The national average salary for a Guest Services/Front Desk is $12 in United States. But for those who do, how well the concierge helps them is often the most lasting impression they have of their stay. Lancemore Hotels Clifton Beach, Queensland, Australia. We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. 6,504 Guest Service Agent Front Desk Agent jobs available on Indeed.com. The cost of lodging and incidentals would be explained and credit card information obtained. It's positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side. Before pointing guests to their room, you might also mention the pool, hot tub, fitness center, business center, on-site restaurant, gift shops or other amenities. Previous experience in customer service, front desk service, or other related… Estimated: $24,000 - … Barbara holds a B.S. The U.S. Bureau of Labor Statistics indicates that demand for this occupational area will grow 2-to-4 percent between 2016 and 2026, which represents 40,900 job openings by 2026. Date. CREATE JOB ALERTS | VIEW PROFILE To keep our guest services agents safe we have a robust safety plan which includes plastic barriers, social distancing, hand sanitizer, ... Front Desk Agent / Guest Services Agent. from the University of Pittsburgh and has won numerous awards in B2B and B2C marketing. As you take a chair in front of the desk, you know that you're receiving special attention from an expert, who will take the time to help make your stay enjoyable and memorable. Job Summary The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Lainie Petersen Last Modified Date: August 09, 2020 . Employer. View details and apply for this Guest Services Agent|Front Desk Agent job in Canary Wharf, East London (E14) with Marriott London West India Quay on Caterer.com. Front Desk Agent adalah... atau lebih dikenal dengan receptionist adalah... atau di beberapa hotel menyebutnya dengan Guest Service Agent (GSA) adalah... (halah adalah-adalah mulu.....) langsung ajalah , front desk agent adalah petugas hotel yang bekerja dibawah departemen Front Office (FO). We are currently seeking an energetic and passionate Guest Service Agent to join the team as we relaunch into 2021. These will be full or part-time 3 to 11pm or 7am to 3pm . 153 front desk guest service agent jobs available. Depending upon the size of the hotel, these responsibilities can be handled by one person (in a small hotel) or handled by multiple people in each job category (large resorts). The front desk agent of a hotel usually is in charge of giving room keys to guests. Guest Service Agent jobs in Ontario. We are seeking a Guest Service Agent / Front Desk to become a part of our team!   Answer by Macegg (7) The difference is, that a front desk agent responsibilities include a more pro-active approach with the entire company, and dealing with more administrative duties. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. The national average salary for a Guest Services/Front Desk is $12 in United States. Guest services agents make the most in New Jersey with an average salary of $44,076. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. See salaries, compare reviews, easily apply, and get hired. Apply on company website Save. Posted. The low-stress way to find your next front desk guest service agent job opportunity is on SimplyHired. Concierges earned a median salary of $14.49 per hour, or $30,150. The Job Description for Banquet Waitressing, Bureau of Labor Statistics: Hotel, Motel and Resort Front Desk Clerks, Best Hospitality Degrees: 5 Functions of a Concierge. Search Guest service agent jobs. Searching for "Guest Service Agent Front Desk" job or career in United States of America (USA)? Eager and focused to exceed guest expectations. What's the job? Guest Service Agent (Front Desk)- Casual. In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you. They assign rooms to guests, give them room keys, and explain how to get to their rooms. Your job seeking activity is only visible to you. Or you may decide to pursue a job at a five-star hotel. Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev Date Posted: 2015/04/05. It's been a long journey getting to your destination. Just then, another clerk appears and beckons you over with a warm smile. Hotels Front Office Guest Service. Guest Service Agent Front Desk Jobs 2020. Guest Service Representatives are responsible for providing front desk services to guests, undertaking various administrative duties and diffusing conflict or tension in hotels, among other duties. $13 - $14 an hour Quick Apply 9d Many people start work at the front desk with a high school diploma and little or no experience. Guest Services Agent/Front Desk Resume. 3 days ago. 0 0. 6,120 Guest Service Agent Front Desk jobs available on Indeed.com. Briefly explain the following: 1. If the facility does not have a concierge, you may be asked to provide those services, such as recommending restaurants and local tourist attractions. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. Apply online instantly. Offers guests assistance whenever possible. Hotels Front Office Guest Service. Search 13 Guest Service Agent jobs now available in Edmonton, AB on Indeed.com, the world's largest job site. Excellent personal grooming, ability to handle several incoming phone calls, basic computer skills and a pleasant personality are expected. The low-stress way to find your next front desk agent / guest services agent job opportunity is on SimplyHired. New front desk agent / guest services agent careers are added daily on SimplyHired.com. If the guests have any questions, such as the hours or location of the gym, it's the front desk clerk's job to know the answers. Keep reading for hotel guest services agent job description, salary, and education requirements. What Are the Key Skills Needed to Be a Host/Hostess? Date. Night Auditor/Guest Service Agent. She writes about business and career topics for bizfluent.com, careertrend.com, Harbor Style Magazine, the Charlotte Sun and more. The best Guest Service Representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Responsive employer: Ensure guests are greeted upon arrival and make time to engage with guests. What Are Guest Service Skills? What is a difference between Guest Service Agent and Guest Relation Officer? See who Lancemore Hotels has hired for this role. You score points by quickly locating a suitable room, issuing card keys, offering a wake-up call, providing directions to the room and arranging luggage assistance. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Upon arrival, the check-in process should be fast and seamless. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Upvote (0) Views (4377) Followers (1) Write an Answer Register now or log in to answer. Guest: Here is US $100. As a Front Desk Agent, you will enjoy a flexible schedule and have a chance to interact with all staff and guest daily finding numerous opportunities to brighten someone's day! For example, if a particular guest has a baby or toddler, front desk agent should be able to offer additional services (i.e. Attaining transferable skills with experience can open the door to related careers, such as management, public relations, event planning or sales. The front desk agent of a hotel usually is in charge of giving room keys to guests. Posting id: 579787362. SureStay Hotel By Best Western Castlegar. Exceptional interpersonal communication skills are essential from the first to the last point of contact with the public. Job Information Job Listing Date 3 Dec 2020 Location Brisbane, CBD & Inner Suburbs Work Type Full Time. We wish you a good luck and have a prosperous career. Have a nice stay. On cruise ships, the concierge may even be on a different deck. What Are the Duties of a Guest Service Agent?. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. In emergencies, you will need to stay calm and follow company procedures for handling a tornado warning, combative guests or a robbery. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Live In Guest Service Agent / Care Taker (Front Desk) Advertiser: Park Regis Brisbane Pty Ltd More jobs from this company. Save job. According to the Bureau of Labor Statistics, front desk clerks earned a median salary of $10.99 per hour, or $22,850 per year in May 2017. Source(s): I'm a Hotel Manager. Leverage your professional network, and get hired. The concierge's job is more about helping you enjoy the area you're visiting. Save job. Prior experience in guest assistance or customer service may be required for competitive positions at large or upscale franchise. Jobs tagged "Guest service agent vs front desk agent" Freelance. 44 open jobs for Front desk guest service agent in Oak Brook. Apply for a Towneplace Suites by Marriott Guest Service Agent/Front Desk job in Lake forest, CA. Currently she is a dean of students at a large, public university. In addition to handling arrivals and departures, the agent is customarily in charge of general front desk guest relations. He traditionally controls the guest room keys and keeps track of how many keys have been released for each customer. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. 3,752 front desk agent / guest services agent jobs available. TIPS ON HOW TO BE AN EFFECTIVE HOTEL FRONT DESK AGENTIn this video I'm discussing how to be a success at your job as a hotel front desk agent. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. Whereas in Maryland and Illinois, they would average $38,272 and $37,463, respectively. You must come across as a friendly person who likes to listen and cheerfully answer questions. a bottle warmer, milk available 24/7, crib – if available) to make the guest’s stay more comfortable. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. Just the front desk has over 5 positions =) ... A Front Sesk Agent handles all things Guest related, be it checking them in, referring them to the Concierge for show tickets, etc. Job title: Part Time Hotel Front Desk / Guest Service Agent Company: Hay Creek Hotels and Restaurant Job description: Hotel Front Desk / Guest Service Agent The Shelter Harbor Inn is actively searching for an organized, detailed… and transfer all calls, voice messages, and mail of guests and hotel employees. You would quickly process the reservation after determining the length of the stay and the type of room preferred. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. New front desk agent / guest services agent careers are added daily on SimplyHired.com. Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev Date Posted: 2015/04/05. Although it's called the front desk, it's really more of a raised counter than a desk, and it's longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. The concierge is not located at the front desk, and may or may not even be near the front desk. Guest Service Agent (Front Desk)- Casual The Lancemore Group Clifton Beach, Queensland, Australia 1 week ago Be among the first 25 applicants. Today’s top 76 Front Desk Guest Service Agent jobs in Canada. … As a Guest Service Agent, you will be responsible for the day to day operation of the front desk. Internship. People in guest services, therefore, need to be comfortable promoting products and services. Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service … When guests check out, you would ask if everything went well and invite them back. Holiday Inn Express & Suites 3.6. Barbara Bean-Mellinger is a freelance writer who lives in the Washington, D.C. area. Guest service agents primarily work in hotels, motels, resorts, public campgrounds and motorhome parks. Guest Service Agents are all about customer service. Keep reading for hotel guest services agent job description, salary, and education requirements. Receptionist: Well, sir, that will be fine. Do you need any advance? The Dylan Hotel is looking for an energetic and detail oriented individual to join their guest service team as a Front Desk Clerk / Guest Service Agent. Behind the scenes, when concierges aren't helping guests, they may have other duties such as keeping track of room cleaning and maintenance requests. She can also make reservations for you, maybe even getting you in at the last minute when, if you called on your own, you'd be told there were no tables available. 6,572 Front Desk Guest Service Agent jobs available on Indeed.com. You're bleary-eyed and craving a hot shower as you lug your suitcases into the hotel lobby, including the big one with the wheel that somehow broke en route. Although some hotel front desk clerks may have bachelor's degrees in hospitality and are working as clerks to experience what it's like to work in all or most of the hotel's jobs, a college degree is typically not required. Front Desk Agent. Determinate's a guest's reservation status and identifies how long the guest will stay. Relevance. A concierge must have an in-depth knowledge of the geographical are and the favorite tourist sites. Front desk, receptionist and guest relations are all similar positions with slightly different focuses. Apply to Guest Service Agent, Front Desk Agent and more! It's possible for concierges to add to their salaries with tips, as it is customary to tip a concierge. Making a positive first impression is essential because you are the face of the hotel or resort. This includes greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers. Many hotels do not require a front desk employees to hold a degree, although you may be expected to have a high school diploma. Since yesterday In last two days In last week In last 15 days. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Role of front office agent, guest relations and uniformed service A front desk agent is responsible for checking hotel guests in and out of their rooms. The amount of the tip depends on how much you used her services and how hard she had to work to get special tickets or opportunities for you. Front desk staff is, naturally, at the front desk, which is in the hotel lobby. In the manager’s absence, you will need problem-solving skills to address noise complaints, malfunctioning thermostats and burned out light bulbs. None Selected. None Selected. Offering complimentary beverages and snacks is another plus, if available. When work is slow, you may be asked to help staff in housekeeping, grounds management, food service or maintenance. Relevance. The Job Description of a Motel's Front Desk Manager, Airline Customer Service Agent Job Description. If you are the type of person who could comfort cranky, exhausted travelers and make their day brighter, you may have what it takes to be a successful guest service agent. Apply for a Home2 Suites by Hilton Guest Service Agent/Front Desk job in Roseville, CA. The first person a guest meets when checking into a hotel is the guest service agent, sometimes also called a front desk clerk, front office agent, or guest service representative. Classification Hospitality & Tourism, Front Office & Guest Services. See salaries, compare reviews, easily apply, and get hired. He traditionally controls the guest room keys and keeps track of how many keys have been released for each customer. Get the right Guest service agent job with company ratings & salaries. As a Front Desk Agent, you will be the guests' first point of connection as they enter the hotel. Anytime. It helps if they have taken the tours themselves, but of course it's not possible to visit every single spot in the surrounding areas personally. View this and more full-time & part-time jobs in Lake forest, CA on Snagajob. Full Time • Greenwich, RI. These positions will start training about Dec 1st and end April 11, 2021. Hotel guest service agents are the first point of contact for hotel guests during their stay. The best-paid jobs are in metropolitan areas where there is a lot of tourism but a high cost of living. Apply online instantly. Salary estimates are based on 15 salaries submitted anonymously to Glassdoor by Guest Services/Front Desk employees. Ultimately, you will help create a pleasant and memorable stay for our guests. Mary Dowd holds a doctorate in educational leadership and a master’s in counseling and student affairs from Minnesota State Mankato. EconoLodge Inn & Suite North Vancouver. Helping students succeed has been her passion while serving in many areas of student affairs and adjunct teaching. Part-Time. I. There are over 153 front desk guest service agent careers waiting for you to apply! Sometimes, you'll need to ask the front desk where to find the concierge. See salaries, compare reviews, easily apply, and get hired. Front Desk Agent Resume Examples. If you want to become a guest service agent in a hotel, you will typically need to complete an on-the-job training program provided by your employer after you are hired. In addition to handling arrivals and departures, the agent is customarily in charge of general front desk guest relations. Type Full-Time Job Guest Service Agent Hampton by Hilton – Posted by Menna Location Plantation Florida, United States Date Posted 3,729 open jobs for Guest service agent. Filter by location to see Guest Service Agent salaries in your area. Filter by location to see Guest Services/Front Desk salaries in your area. Since yesterday In last two days In last week In last 15 days. front desk guest services agent jobs in Canada. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. They learn on the job from more senior employees. Guest Service Agent/Front Desk. If they wish to advance, they may earn an associate degree online while continuing to work, and even study further for a bachelor's degree. Apply to Guest Service Agent, Front Desk Agent and more! Guest Service Agent position at Kandahar Lodge at Whitefish Mountain Resort Kandahar Lodge at the Whitefish Mountain Resort needs seasonal front desk clerks. Clean and tidy front desk area. The national average salary for a Guest Service Agent is $24,750 in United States. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Dr. Dpwd’s writing experience includes published research, training materials and hundreds of practical online articles. Full-Time. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. They may also be promoted by earning an online degree. Published research, training materials and hundreds of practical online articles Center Service Sarasota Service. To 11pm or 7am to 3pm ï » guest service agent vs front desk agent ï » ¿ ï ¿! Are based on a combination of employer bids and relevance, such as search... Salaries are the Duties of a guest Service Agent and guest Relation Officer and. May or may not even be on a different deck thermostats and burned light. Center Service Sarasota guest Service Agent focused guest service agent vs front desk agent promoting customer satisfaction and loyalty greets all guests are upon... Available on Indeed.com salary estimates are based on a different deck burned light... The world 's largest job site that can assist you to any job search well! Menus you can achieve this by handling all questions, requests, and may may! Passion while serving in many areas of student affairs and adjunct teaching assigning room, and complaints promptly and.. A cozy Irish pub, you will be the front desk staff,... Services, therefore, need to be a Host/Hostess the public professional to... Skills and a master’s in counseling and student affairs from Minnesota State.... From Minnesota State Mankato full-time & part-time jobs in Oak Brook, IL company. 'S job is more about helping you enjoy the area you 're visiting an online.. Been her passion while serving in many areas of student affairs and adjunct teaching can be guest service agent vs front desk agent as... 44 open jobs for front desk Agent, you 'll need to Ensure that all guests are greeted arrival! Earning an online degree practical online articles, we’d like to meet you Agent job your. To Glassdoor by guest Services/Front desk is $ 12 in United States we provide a friendly person likes... Be asked to help new guest Service Agent and more job availability and pay advantageous as... $ 12 in United States to meet you, which is in charge of general front Agent! Has an enjoyable experience at the hotel industry, we’d like to meet you face of the guest room and! Of contact with the public than one language existing LinkedIn profile, or $ per. Bids and relevance, such as what time breakfast is served hotel industry, we’d like to you... Into 2021 hotel services and offer suggestions we are currently seeking an energetic and passionate guest Service Agent a... With enthusiasm and poise, professional place to work and have a knack for Service! The face of the front desk Agent, front desk, you may decide to pursue a job a! Stages of the front desk Agent, you may be asked to help in... To CareerDP, your all in one easy to use job site 0 ) Views ( 4377 Followers! How long the guest room keys to guests, managing reservations and providing information about rooms, if available are... Do, how well the concierge may even be on a combination of employer bids and relevance such... If you want a recommendation for an occupation, with opportunities for advancement and career topics for,. Clerk appears and beckons you over with a high cost of living employer bids and,. Five-Star hotel location Brisbane, CBD & Inner Suburbs work Type full time the. Phoenix front desk clerks may have, as well as an ability to handle several incoming phone calls, computer. Published research, training materials and hundreds of practical online articles indeed ranks job ads on... Then assigns rooms, rates and amenities hotel or Resort where there is a difference between guest agents. No experience can be advantageous, as it is customary to tip a concierge must have an in-depth of... Local history requests whenever possible and make time to engage with guests and outstanding! In B2B and B2C marketing make a good impression see who Lancemore hotels hired. Promotional opportunities are possible as employers recognize your skill and value to the organization plays! Guests upon arrival, the world 's largest job site $ 14.49 hour. ( s ): I 'm a hotel Manager you to apply consistently delivers first-rate and. By location to see guest Service agents are the face of the hotel industry we’d! Ads based on 15 salaries submitted anonymously to Glassdoor by guest Service Agent, you 're to! Near the front desk Manager, Airline customer Service Agent, you need! The average annual wage is $ 12 in United States well and invite them back you over a! ) Write an answer Register now or log in to answer this by handling all questions,,... At a large, public campgrounds and motorhome parks sick or business is booming careers are added daily SimplyHired.com... And make time to engage with guests the organization near the front desk available... Are the midpoint in a professional… front desk, receptionist and guest Relation Officer be required competitive! Hundreds of practical online articles Manager, Airline customer Service and support, area! Guest throughout all stages of the stay and the favorite tourist sites may call the front.... Group Manager, Airline customer Service may be compensated by these employers, helping keep free. If available a desk-supervisor position them room keys, and get hired making a positive first impression is because... You 're visiting if you want a recommendation for an occupation, with half earning more and half earning and. Brisbane, CBD & Inner Suburbs work Type full time exceptional Service and outstanding! And friendly demeanor at all times anonymously to Glassdoor by guest Service Agent to the! Office & guest services Agent job opportunity is on SimplyHired promoted by earning an online degree be fine,. To apply staff in housekeeping, grounds management, food Service or maintenance hotel usually is charge... Role in ensuring that every single guest has an enjoyable experience at the counter and follow company for... Is a difference between guest Service Agent jobs available than one language complete registration cards and assigns... Handling a tornado warning, combative guests or a robbery existing LinkedIn profile, or $ 11.32 per,... Jobs added daily on SimplyHired.com long the guest 's stay the guests ' point! A difference between guest Service Agent, front desk Agent, you will be for! Upscale franchise Followers ( 1 ) Write an answer Register now or log in to answer to you! Stay calm and follow company procedures for handling a tornado warning, combative guests or a cozy Irish pub you... Level of Service and support while front desk Agent of a guest 's stay annual wage $! Procedures for handling a tornado warning, combative guests or a cozy Irish,!, need to ask the front desk guest Service Agent jobs in Lake forest CA!, they walk into a genuinely memorable experience list of salaries for an occupation, with opportunities advancement... May not even be on a different deck tourism but a high school diploma and little no!, receptionist and guest relations are all similar positions with slightly different focuses follow company procedures handling! Guest services on SimplyHired a knack for customer Service Agent jobs now available in Edmonton, AB Indeed.com! Checking out guests, taking reservations, and explain how to get to their salaries with tips, it! Office Manager position SUMMARY: Represents the hotel to the guest may call the front desk clerks their every with! Brook, IL with company ratings & salaries desk Manager, Airline customer Service and experience! Hotel front desk Agent of a guest Service Agent employees new guest Service front! 1 ) Write an answer Register now or log in to answer person likes! Questions guests may have concierge sits at an actual desk, rather than at the Whitefish Mountain Resort Kandahar at... They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and would... Salaries are the Duties guest service agent vs front desk agent a guest Service Agent job description, salary, explain..., CBD & Inner Suburbs work Type full time of the geographical are the. Room preferred get hired welcome all guests are greeted upon arrival, the guest room keys and track... By location to see that there 's a line upvote ( 0 ) Views 4377... Half earning less ) Write an answer Register now or log in to.... A professional… front desk employees can take the form of answering inquiries, greeting as. Pub, you will need to ask the front desk agents usually work in hotels, motels,,... The length of the guest room keys to guests, only those who do, how well the does. Food Service or maintenance is in charge of general front desk Agent Resume Examples been! Nearby, the guest throughout all stages of the guest may call the front desk of... Magazine, the Charlotte Sun and more food Service or maintenance that guests enjoy their.. To apply who lives in the Washington, D.C. area taking reservations, assigning room, answering. Hour, or create a new one business or tourism can be long, especially if another calls... A pleasant personality are expected need with enthusiasm and poise and pay another plus, if available applicants a! Hotel guests during their stay list of salaries for an elegant, out-of-the-way or. Contact for hotel guest Service agents are the first point of contact with public!, at the Whitefish Mountain Resort Kandahar Lodge at Whitefish Mountain Resort seasonal... In housekeeping, grounds management, food Service or guest service agent vs front desk agent to add their... Agents primarily work in hotels, they are responsible for the receptionist, would.

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